Terms and Conditions

Welcome to HESPERIS COFFEE!

These terms and conditions outline the rules and regulations for the use of KOUTOUBIA HOSPITALITY's Website, located at hesperis.ma.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use HESPERIS COFFEE if you do not agree to take all of the terms and conditions stated on this page.

 

1. Scope
These Terms and Conditions govern the use of the KOUTOUBIA HOSPITALITY website (www.hesperis.ma) and apply to all purchases made via our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. A business is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

These Terms and Conditions also apply to future transactions with businesses without the need for explicit reference. Any conflicting or supplementary terms and conditions proposed by businesses are rejected unless expressly agreed upon in writing.

2. Contracting Parties and Conclusion of Contract
The purchase contract is concluded with KOUTOUBIA HOSPITALITY, located at 243 Quartier Industriel Sidi Ghanem, Marrakech, Morocco.

The display of products in our online shop does not constitute a legally binding offer but rather an invitation to place an order. Customers can add products to their cart and make corrections before submitting their order. By clicking the "Order" button, the customer makes a binding purchase offer. Confirmation of order receipt is sent immediately by email.

The contract is concluded depending on the selected payment method. Upon successful payment confirmation, the order is processed for dispatch.

 

3. Contract Language and Storage
The contract is concluded in French or English. The contract text is not stored by us but can be accessed via the order confirmation email.

 

4. Delivery Conditions
Shipping costs may apply in addition to the product prices. The applicable shipping fees are detailed during the checkout process.

Orders are shipped via mail delivery. Pickup from our KOUTOUBIA HOSPITALITY location is available upon request.

 

5. Payment Methods
We offer the following payment options:

  • Credit/Debit Card Payments (Visa, MasterCard)

  • PayPal

  • Bank Transfer

  • Cash on Delivery (only available in Marrakech)

If using PayPal, you will be redirected to PayPal’s website to complete the payment. If paying via bank transfer, the order will be processed after payment confirmation.

 

6. Retention of Title
Goods remain the property of KOUTOUBIA HOSPITALITY until full payment has been made.

For businesses, title to the goods remains with us until all claims arising from the business relationship have been settled. Resale of goods before full payment is only permitted with our written consent.

 

7. Cookies
We employ the use of cookies. By accessing HESPERIS COFFEE, you agreed to use cookies in agreement with KOUTOUBIA HOSPITALITY's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

8. Right of Withdrawal & Returns
Consumers have the right to withdraw from the contract within 14 days without providing a reason.

To exercise this right, the customer must inform us via email or a call .

Exclusions:

  • Perishable goods such as coffee, food items, and beverages are non-refundable unless defective or damaged upon arrival.

  • Customized products cannot be returned.

9. Warranty and Liability
Legal warranty provisions apply. If the delivered goods are defective, customers may request repair or replacement. If neither is possible, a refund will be issued.

We are liable without limitation for claims based on damages caused by us, our legal representatives, or our vicarious agents:

  • In case of injury to life, body, or health.

  • In cases of intentional or grossly negligent breach of duty.

  • In cases where liability is mandatory under applicable product liability laws.

Otherwise, claims for damages are excluded.

 

10. Content and Intellectual Property Rights
Unless otherwise stated, KOUTOUBIA HOSPITALITY and/or its licensors own the intellectual property rights for all material on HESPERIS COFFEE. All intellectual property rights are reserved. You may access this from HESPERIS COFFEE for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from HESPERIS COFFEE

  • Sell, rent, or sub-license material from HESPERIS COFFEE

  • Reproduce, duplicate, or copy material from HESPERIS COFFEE

  • Redistribute content from HESPERIS COFFEE

 

11. Comments and User-Generated Content
Parts of this website allow users to post comments and exchange opinions. KOUTOUBIA HOSPITALITY does not filter, edit, or review comments prior to their appearance on the website. Comments reflect the views and opinions of the person who posts them. To the extent permitted by applicable laws, KOUTOUBIA HOSPITALITY shall not be liable for any comments.

We reserve the right to remove any comments that can be considered inappropriate, offensive, or in breach of these Terms and Conditions.

12. Dispute Resolution and Final Provisions
These terms are governed by Moroccan law. If a provision is found to be invalid, the validity of the remaining provisions remains unaffected.

For businesses, any disputes will be handled by the Commercial Court in Marrakech.

Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:

KOUTOUBIA HOSPITALITY
243 Quartier Industriel Sidi Ghanem, Marrakech, Morocco
Email: info@hesperis.ma
Phone: +212 5 24 202 202  |  +212 6 17 17 07 33

Effective Date: March 2025.