Privacy Policy

1. Introduction
Welcome to KOUTOUBIA HOSPITALITY. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.hesperis.ma.

 

2. Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.

  • Account Information: Username, password, and order history if you create an account.

  • Technical Information: IP address, browser type, device information, and cookies.

  • Communication Data: Any messages, inquiries, or feedback you send us.

 

3. How We Use Your Information
We use your personal data for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchases or inquiries.

  • To improve our website, services, and customer experience.

  • To send you promotional offers, newsletters, or updates (only if you opt-in).

  • To ensure compliance with legal and regulatory requirements.

 

4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy.

Cookies help us:

  • Remember your preferences and login details.

  • Analyze site traffic and user behavior.

  • Personalize content and advertisements.

You can control cookie settings in your browser and disable them if desired; however, this may affect your browsing experience.

 

5. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party payment processors, shipping companies, or marketing platforms to help us fulfill our services.

  • Legal Authorities: If required by law or to protect our rights and business operations.

 

6. Data Security
We implement strict security measures to protect your personal information. However, while we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account information.

 

7. Your Rights
As a user, you have the right to:

  • Request access to your personal data.

  • Correct inaccurate or outdated information.

  • Delete your data under certain circumstances.

  • Withdraw consent for marketing communications.

To exercise your rights, please contact us at info@hesperis.ma.

 

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review their terms before providing any personal data.

 

9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

10. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:

KOUTOUBIA HOSPITALITY
243 Quartier Industriel Sidi Ghanem, Marrakech, Morocco
Email: info@hesperis.ma
Phone: +212 5 24 202 202  |  +212 6 17 17 07 33

Effective Date: March 2025